Intern - AI Product Operations & Solutions (Delivery Team)

Description

Job ID: 4389453603 apna is hiring an Intern for AI Product Operations & Solutions. The role involves working on live enterprise AI deployments, testing, evaluating, and improving AI voice agents. Available locations: Bengaluru

Responsibilities

• Agent Testing & Analysis
• Test AI voice agents across scenarios, edge cases, and workflow variations
• Identify issues in conversation flows, including logic breaks, missed intents, compliance gaps, and hallucinations
• Analyze call transcripts, logs, and agent behaviour to generate performance insights
• Support evaluation frameworks across metrics such as accuracy, containment, latency, and adherence to expected flows

Requirements

• Final-year student or recent graduate in Engineering, Computer Science, Operations, or a related field
• Strong analytical and problem-solving skills
• High attention to detail, especially in testing and evaluation
• Comfortable working in ambiguous, fast-moving environments
• Clear written communication and structured thinking