Product Support Analyst

Description

Job ID: ATHAHHUSR14607EXTERNALENUS The Product Support Analyst role at athenahealth is responsible for providing exceptional support to customers. Location: Chennai

Responsibilities

• Provide product support to customers
• Troubleshoot and resolve technical issues
• Collaborate with internal teams to resolve customer complaints
• Develop and maintain documentation of product information
• Analyze customer feedback to improve product support

Requirements

• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Strong technical skills and knowledge of software applications
• Bachelor's degree in a related field