Desktop Support Engineer

Description

We are seeking a customer-focused Desktop Support Engineer to join our IT Operations team in Bengaluru, India. This role will provide Level 1 and Level 2 technical support to end users, resolving common hardware, software, and access-related issues while ensuring a high-quality support experience. Available locations: Bengaluru

Responsibilities

• Provide Level 1 and Level 2 support for end-user hardware, software, and peripheral issues across Windows and macOS environments.
• Serve as the first point of contact for IT incidents and service requests, escalating issues as needed per defined procedures.
• Troubleshoot and resolve common issues related to laptops, desktops, mobile devices, printers, and collaboration tools.
• Support basic user account administration tasks using Active Directory, including password resets and group membership changes.
• Assist with device setup, configuration, and troubleshooting using tools such as Microsoft Intune and JAMF.

Requirements

• Strong foundation in end-user support.
• Solid troubleshooting skills.
• Willingness to learn and grow within an enterprise IT environment.
• Experience with IT asset management activities.
• Knowledge of Active Directory and ITSM tools.