IT Support Engineer

Description

Job ID: 4385748487 Metayb is hiring an IT Support Engineer to oversee and update assigned support service requests, handle daily technical support activities, and set up desktop computers and peripherals. The role is based in India and is a full-time position. Available locations: India

Responsibilities

• Overseeing and updating assigned support service requests
• Handling daily technical support activities including desktop support, data network, and basic server management
• Setting up desktop computers, peripherals, and testing network connections
• Installing and testing desktop software applications and internet browsers
• Diagnosing and troubleshooting technical issues, including account setup and network configuration

Requirements

• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and troubleshoot technical issues efficiently
• Familiarity with remote desktop tools and help desk software (e.g., Zendesk or similar)
• Strong problem-solving and communication skills
• Ability to provide clear, step-by-step technical guidance (written and verbal)