Junior Email Support, Night Shift

Description

Poshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. The Junior Email Support role will provide front-line customer support to the growing Community. Available locations: Chennai.

Responsibilities

• Engage with Poshmark users regarding dispute cases via email support
• Investigate all aspects of an order and find resolutions for dispute cases filed by buyers
• Respond to users in a timely, friendly, and professional manner
• Execute decisions to fairly resolve disputes following Poshmark’s return policies
• Communicate with Poshmark users in a friendly, helpful, and patient manner via email

Requirements

• Should be based in Chennai or within Tamil Nadu State, India.
• 0-2 years of equivalent experience in customer service or community support, particularly in e-commerce.
• Strong Macbook navigation and typing skills
• Excellent written and verbal English communication skills, with keen attention to detail
• Problem-solving mindset with the ability to work independently and as part of a team